At GlobVape.com, customer satisfaction is our top priority. We aim to provide every customer with a seamless shopping experience by delivering quality vaping products, fast shipping, and reliable service. However, we understand that sometimes you may need to return a product or request a refund. This Refund and Returns Policy outlines our process, conditions, and guidelines to ensure that your shopping experience remains safe, fair, and transparent.
By purchasing from GlobVape.com, you agree to the following terms regarding returns, refunds, and exchanges. Please read carefully before placing your order.
1. Eligibility for Returns
Not all products are eligible for return due to health, safety, and hygiene regulations. To qualify for a return:
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Products must be unused, unopened, and in their original packaging.
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Return requests must be submitted within 7 days of receiving your order.
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Proof of purchase (order number, receipt, or invoice) must be provided.
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Certain products such as e-liquids, coils, pods, and hygiene-related accessories cannot be returned once opened, due to health and safety restrictions.
GlobVape.com reserves the right to refuse returns if the product shows signs of use, tampering, or damage not caused by us.
2. Defective or Damaged Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
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Provide clear photos or videos showing the issue.
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Our support team will review your case and arrange a replacement, refund, or store credit.
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In such cases, return shipping costs will be covered by GlobVape.com.
We take product quality seriously and ensure every order is packaged securely, but external factors such as courier mishandling may occasionally cause issues.
3. Process for Returns
To initiate a return, please follow these steps:
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Contact our 24/7 customer support team through email or live chat.
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Provide your order number, reason for return, and supporting evidence (photos/videos).
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Wait for confirmation and return authorization. Unauthorized returns will not be accepted.
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Ship the item back to the provided return address in secure packaging.
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your request.
4. Refund Process
If your return is approved, your refund will be processed within 5–10 business days. Refunds will be issued using the same payment method used during purchase.
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Refunds may take additional time depending on your bank or payment provider.
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Shipping costs are non-refundable unless the return is due to our mistake (e.g., wrong or defective item).
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Customers may also request store credit instead of a direct refund, which can be applied to future purchases.
5. Exchanges
If you wish to exchange a product for a different size, variant, or model:
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Exchanges are only available for unused and sealed products.
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Additional shipping fees may apply unless the exchange is due to an error from our side.
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Exchanges are subject to product availability.
6. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or refunded once opened or used:
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E-liquids and vape juices
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Pre-filled pods and cartridges
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Replacement coils or cotton
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Disposable vapes
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Any product marked as “Final Sale” or “Non-Returnable”
We encourage customers to carefully review product descriptions and specifications before purchasing.
7. Shipping Costs for Returns
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If the return is due to defective, damaged, or incorrect items, GlobVape.com will cover the shipping costs.
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If the return is due to a change of mind, wrong choice, or customer error, the buyer will be responsible for return shipping fees.
We recommend using a trackable shipping method when returning products to ensure safe delivery back to us. GlobVape.com is not responsible for lost or delayed return shipments.
8. Order Cancellations
Orders can be canceled within 2 hours of purchase if they have not yet been processed or shipped. Once an order is dispatched, it cannot be canceled and must go through the return process.
Refunds for canceled orders will be processed immediately but may take up to 5 business days to appear in your account.
9. Late or Missing Refunds
If you have not received your refund after 10 business days:
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Recheck your bank account or payment method.
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Contact your bank or payment provider as there may be processing delays.
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If the issue persists, reach out to our customer support team for assistance.
10. International Orders
For international customers, additional rules may apply:
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Customs duties, taxes, or import fees are non-refundable.
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Return shipping costs for international orders must be covered by the customer unless the product is defective or incorrect.
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Delivery delays due to customs clearance are beyond GlobVape’s control.
11. Safe and Secure Shopping Guarantee
At GlobVape, we pride ourselves on delivering not only premium vape products but also a safe shopping experience. Our secure payment gateway and strict refund policy are designed to give you complete confidence when buying from us.
12. Policy Updates
We reserve the right to update or modify this Refund and Returns Policy at any time. Updates will be posted on this page, and continued use of our website signifies your acceptance of the revised terms.
13. Contact Information
If you have any questions regarding this Refund and Returns Policy or need assistance with your return, please contact us via:
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Email: sales@globvape.com
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Live Chat: Available 24/7 on our website
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Customer Support: Always ready to assist you with refund or return inquiries
Conclusion
At GlobVape.com, we are committed to ensuring that every customer enjoys a safe, reliable, and satisfying shopping experience. Our Refund and Returns Policy is designed to protect your rights while maintaining fairness and transparency. Whether you’re requesting a refund, replacement, or store credit, our dedicated team is here to assist you every step of the way.
Shop with confidence at GlobVape.com — your trusted source for quality vape products, quick shipping, and secure transactions.
